"I have tried all the big name acne products, clearasil, freederm and proactiv, none of them worked. clearpluss gave me results in less then a week!" —Sally, Customer
"I've used other acne products and they don't KEEP my skin clear. clearpluss makes it clear, and it stays clear!" —Donny, Customer
PRODUCT ORDERING, SHIPPING AND RETURN/EXCHANGE POLICIES
Most orders are processed within 48 hours of receipt. Priority shipping orders received before 7:00am PST will be shipped the same day. Processing and shipping time does not include weekends and holidays, and orders placed on Friday after 7am PST, Saturday and Sunday will be processed the following Monday.
SHIPPING & HANDLING
Business Days: Monday – Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.
Overnight and Second Day: Orders must be placed by 7am Pacific Standard Time (PST) to be processed on the same business day. Overnight orders that ship on Friday will not be delivered until Monday (excluding holidays).
Shipping charges are based on order totals. Standard shipping takes approximately 5 business days. Second day and overnight delivery is not available at this time.
We do not deliver shipments to PO Boxes.
Shipping and Handling Charges
· Priority Mail (USPS): per order weight and distance
· Second day: not available at this time
· Overnight: not available at this time
(call for Alaska and Hawaii shipping quotes)
Please note that CarePluss can ship APO/FPO addresses using United States Postal Service.
PAYMENT METHODS
CarePluss via PayPal accepts the following credit cards: Visa, Mastercard, Discover and American Express.
· For security reasons your billing name and address must match that of the credit card used for payment.
· Only authorized orders will be processed and shipped.
PROMOTIONAL CODES AND DISCOUNTS
Promotional codes and discounts must be applied at point of purchase. If you believe an error has occured and you did not receive a discount that you qualified for, please call us. If no error has occured in the checkout process, CarePluss Pharma S.A. de C.V., CarePluss Inc., does not refund for discounts not received. Please note we do not allow customers to combine discounts and free gifts.
SALES TAX
CarePluss is required by law to collect sales tax on orders shipped to Arizona, California, Illinois, Massachusetts, Nevada, New York, Texas, Washington and New Jersey.
BACKORDERS & OUT OF STOCK
If you order a product that is currently out of stock, you will receive an email to let you know about it. We will advise you of the possible in stock date and request a confirmation for a backorder, exchange or cancel instructions.
ORDER CANCELLATIONS AND ARRIVAL TIMES
ALL ORDERS ONCE PROCESSED ARE FINAL. If we have already processed and shipped out the order, it cannot be canceled. If you are not sure which product(s) to order, contact us before placing the order. Our team of experts will be happy to advise. Orders cannot be revised or canceled after the order is placed.
INTERNATIONAL SHIPPING POLICIES
For orders shipping outside of the US: Please allow a minimum of 14 days for delivery. However, there is no guarantee of delivery time within this period. Once the order has left our fulfillment office we have no control over the postal delivery system. All orders are shipped with a delivery confirmation. All international orders are subject to additional shipping and handling charges. CarePluss is not responsible for lost or damaged items due to shipper negligence.
PRODUCT RETURN/EXCHANGE POLICIES
Cosmeceutical Products
Your business is very important to us and we value our clients! Our high quality, cosmeceutical skin treatment and care products at reasonable prices permits our customers to try new, unique products based on true science that works. Our products have been tested in every approved method (no animal testing is done on our products) Numerous papers have been published in the past few years in leading medical journals on our products.
Just as pharmaceutical products cannot be returned and resold, due to laws/ regulations, the nature of cosmeceutical products, fall under the same laws/regulations and demand a never re-sell returned items policy. CarePluss stringently upholds and supports such laws/regulations.
Accepted Reasons for Returns or Refunds
No Results, Reaction
Product may be returned within 30 days if customer has no results in that time frame, or, has a reaction not specifically described in our written product reaction material.
Upon receipt, the returned product(s) will be opened and inspected to ensure that there is at least 50% of the original contents remaining.
Damaged Goods
Replacement will occur upon receipt of damaged item(s).
Return Request
To request a return, contact us at
returns@carepluss.com . You will be given a Return Authorization Number, without which, you will not be able to make an exchange or return. We review each return package individually once it’s received. Refunds are processed upon receipt and examination of the product and DO NOT include shipping/handling costs. Return Authorizations are only valid for 30 days.
No returns or exchanges are accepted on Samples or Bonuses.
Our staff double-checks all orders carefully and packs all orders to ensure safe transit to your location. If you receive an incorrect order you must contact us upon receipt to receive the correct item(s).
ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE BUYER.
Our products work best for intelligent buyers, with reasonable expectations who are looking to effect improvements in their skin. Cosmeceuticals, such as our products, often markedly improve skin health and general appearance, but cosmeceuticals are not for everyone. If you desire a more rapid and 100% guaranteed improvement we believe you might be better served by techniques such as dermabrasion, laser-resurfacing, deep chemical peels and pharmaceutical medications prescribed by a physician.
International Orders – Responsibility for Customs Charges
Clients are responsible for any customs charges incurred. Be advised that any order not picked up from Customs or the Post Office, WILL NOT BE REFUNDED.
CarePluss will always indicate the accurate value of the products when filling out customs forms. Please do not ask us to list it as “gift” or at a reduced price. We honestly and accurately fill out customs forms.
Lost/or Stolen Orders (after delivery)
We are not responsible for any orders lost or stolen after delivery. Any such claim should be taken up with your local postal service or carrier.
Defective Pumps
If you feel you have received a defective pump, first, open and then re-tighten the cap which many times solves the problem. Or, partially unscrew the pump top of the container, turn the bottle upside down, tap it to remove any air pockets that may be hindering the pump function, re-tighten the cap, and try again.
If you have tried this and it proved unsuccessful, please contact CarePluss immediately to request an exchange. You will be given a Return Authorization Number, without which, you will not be able to make an exchange.
